Return & Refund Policy

This return & refund policy is to be used as a resource by users who bought any products from VShops. Please review the following policies carefully. All Disputes Shall Be Opened On VShops. Otherwise, VShops Will Block Your Account Permanently. VShops offers a quicker dispute solution and will appreciate it a lot if you provide:


  • Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.
  • Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint.
  • The products need to be returned to VShops if our Dispute Team asks for a return in Disputes.

Except for the important interpretation, VShops will make a refund, resend, or accept the return for any of the following cases:


  1. Orders Delayed

Orders are lacking tracking information, in transit, pending, expired 60 days after orders departed from vendor’s warehouse. Following countries and shipping methods may be different:


  • For orders shipped to the USA, it will be counted 45 days after orders departed from vendor’s warehouse.
  • For CJPacket Liquid Line to all counties, VShops will deal with your dispute for delayed orders after 100 days counting from the date that order departed from vendor’s warehouse.
  • For some special shipping methods, VShops cannot deal with your disputes. (See the following important interpretation)

Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery.


Sometimes, local tracking numbers may show a sign for delivery, but the end customer claims that the package has not been received. In such cases, VShops will spare no effort to verify the real situation, which could be a long process (1-2 months), but there is no guarantee that of a positive result.


  1. Orders not Received

VShops will not deal with the refund or resend if the tracking information shows the order is delivered.If you do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.


Tracking information alert. The tracking information shows Alert, the reasons are listed as below:

  • Incorrect/insufficient address
  • No such number
  • Unknown recipient
  • Refused
  • Do not pick up in time
  • No safe delivery location
  • Uncleared customs
  • Others

Notes:
1. The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, Your clients need to pick up the package by themselves. Otherwise, the product will be returned to the sender, our logistics company. During the return, VShops takes no responsibility if products have been lost.


  1. If the logistics company provides return service to China, VShops will put the products in your private inventory and will not refund them when we receive the returned items.

  1. VShops cannot offer a refund or resend if you don’t process the undelivered orders or packages destroyed by logistics companies.

  1. VShops offers a full refund or a replacement if packages arrived are badly damaged.

  1. VShops offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).

Notes:

  • For fragile products, a refund is highly recommended.
  • For damaged packing boxes, VShops cannot offer any refunds or other after-sale services due to the long-distant international delivery.
  • For ordinary, electronic products, Your clients shall complain or open a dispute to you within 30 days after packages are delivered.

  1.  Incorrect or Missing Products

VShops has a strict quality control process before products are dispatched. VShops will deal with incorrect or missing products as follows: For incorrect products, VShops offers a full refund or replacement. For products with wrong color, size which doesn't affect product function, etc., VShops offers a refund or resend if you provide a screenshot of your clients' complaint including name, content and date. For parts missing which doesn’t affect product function, VShops may refund partially or resend the missing part; for parts missing which affect product function, VShops will resend the product only. For accessories, VShops will resend the accessories.


Notes:
For size problem, VShops will appreciate it a lot if you can measure the product according to the correct measurement method and provide us the photo of measurement. Then, our dispute team will deal with your disputes quickly.


  1. Orders Cancellation.

For orders cancellation, VShops offers a full refund before products are processed by vendor’s warehouses.


  • After payment, POD orders cannot be canceled as it is customized.
  • After payment, preorder inventory orders cannot be canceled as it is special products and only available for you.
  • After payment, video and photo orders cannot be canceled as VShops has planned and prepared for you after payment.

Important Interpretation

  1. Deadline of Opening Dispute

You cannot open a dispute if the order status is closed. Your dispute cannot be resolved when tracking information from a third party is untraceable.


  1. Force Majeure

VShops takes no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, VShops will notify you by Chat, Skype, Email, Line, WhatsApp etc.


  1. Shipping Method Limits

Some shipping methods are not trackable when orders arrived at some Countries, States, or Cities. VShops lists those shipping methods in advance and will not accept any disputes when you choose those shipping methods to some countries, including: PostNL, Electric PostNL, CJPacket Eub, CJPacket Postal Route, CJPacket Postal, CJPacket Railway Economy.


  1. Return

Products can be returned to vendor’s warehouses only. But we do not suggest returning products to vendor’s warehouses, because the international shipping cost is high and it takes at least 3 months to arrive at vendor’s Warehouse. Most of them will be lost during the return. Also, most of the returned products will be damaged on the way.


If you indeed want your buyer to return the products, please follow these steps: How to return products to VShops. Please return products within 30 days after receiving products.


  1. Service Products

Service products apply to the following interpretation.


  • Any disputes arising from products damaged or shipping delayed, VShops may not refund the product cost.
  • Any disputes arising from bad quality, VShops may not accept as the supplier is not VShops.
  • For service products without VShops's quality checking inspection, VShops may not accept the disputes.

  1. Unacceptable Disputes

VShops shall not accept any unreasonable disputes, including but not limited to:


  • The buyer does not like it.
  • The product description is not real.
  • Products smell unusual.
  • The buyer ordered the wrong items or SKU.
  • The shipping address was provided incorrectly.
  • Product difference was negotiated in advance.
  • Tracking information deleted by logistics companies or local post offices.
  • In some cases, packages returned/discarded/detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries.

VShops always try to offer the best service. If you have any other questions, please feel free to contact us.